2019 CX Webinar
Chatbots and AI-powered digital experiences are all the rage right now, so how do you ensure that your organization provides the best customer experience available in the market? The answer lies within knowledge and personalization.
When not deployed in a thoughtful way using the right technology, chatbots can actually cause frustration and leave a bad taste – and even force customers to do business elsewhere. Additionally, technology is rapidly evolving, and now more than ever blurring the line between bots and humans. This is why fine-tuning your chatbot experience to fit your organization’s needs is essential. Making educated decisions is imperative as the market call for a hyper-personalized, intuitive customer experience.
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