Digital transformation has become the main catalyst and business goal for organizational process initiatives. According to Forrester’s Q1 2018 Digital Process Automation Survey, 32% of business and technology decision makers say that accelerating digital business transformation is their top driver for their process improvement initiatives.
Forrester Consulting conducted a Total Economic Impact™ (TEI) study to examine the potential business benefits enterprises may realize by deploying ServiceNow to catalyze digital business transformation.
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